FAQs

At JB Racks, your satisfaction is our priority. We follow U.S. Federal Trade Commission (FTC) guidelines and are committed to offering fair remedies for faulty or misdescribed products.

Key Policy Points:

• We do not offer refunds for change of mind or finding a cheaper alternative.
• For major product issues, you can choose a refund or replacement.
• For minor issues, we’ll repair or replace the item.
• For major service failures, you may cancel your purchase and receive a refund or compensation.

We may refuse returns if:

• The product was misused, causing the issue.
• You were aware of the product's problems before purchase.
• You requested specific service alterations against our advice.
• Other exceptions as per FTC guidelines apply.

More information on U.S. consumer protection laws is available from the Federal Trade Commission.

If you need to return an item, follow these steps to ensure a smooth process:

Step-by-Step Return Process:

1. Initiate your return within 30 days of delivery by contacting us.
2. Send clear photos of the item and a description of the issue.
3. Our team will review and respond within 2 business days to confirm next steps and whether a return fee applies.
4. If approved, ship the product back in original packaging within 5 business days.
5. After inspection, we’ll let you know whether a refund, repair, or replacement will be provided.

We aim to process all return outcomes within 14 days of receiving the product.

Fees and Costs:

• If your return is covered under FTC guidelines (e.g. a faulty or misdescribed product), JB Racks will cover all shipping and return fees.
• If your return is not covered (e.g. change of mind or misuse), you will be responsible for:
  • All shipping costs
  • The $165 USD returns fee

We’ll always confirm any applicable fees before you proceed with a return.

We do not offer refunds for:

• Change-of-mind returns

• Finding a similar product cheaper elsewhere

• Incorrect product selection

If you're unsure about which rack is right for you, we encourage you to contact our team before placing your order — we’re happy to help!

If your product arrives damaged or becomes faulty, we’re here to help.

Damaged on Delivery:

• Contact us within 7 days of receiving your order.
• Include photos of the damage and original packaging.
• We’ll repair, replace, or refund the item at no cost to you.

Faults or Damage Beyond Repair:

• Stop using the product immediately.
• Send clear photos within 7 days.
• Claims must be submitted within 1 month of delivery.

Important Notes:

• Products sent for repair may be replaced with refurbished items or repaired using refurbished parts.
• Be sure to remove all personal data before sending a return. JB Racks is not responsible for data loss during repairs or replacements.

At JB Racks, we’re committed to delivering your order promptly and securely across the United States.

Shipping Costs

• Free Shipping is available to major cities and most rural areas within the contiguous U.S.

• For remote or non-standard locations such as Alaska or Hawaii, please contact our team for a shipping quote before placing your order.
  
  

Shipping Limitations

• We do not ship to PO Boxes.

• Large or heavy items may require freight shipping, which may increase delivery time.

• If you’re unsure whether your address qualifies for standard shipping, please get in touch.
  
  

Need help with your shipping zone or quote? Reach out to our customer care team.

We aim to dispatch orders quickly and keep you informed every step of the way.

Estimated Delivery Times

Pre-orders

Some items may be available for pre-order. Here are the current estimated dispatch dates:

• 6 Vertical Bike Rack (Black): July 30

• 6 Vertical Bike Rack (Velo): July 18

If you purchase a bundle that includes both in-stock and pre-order items, the entire order will ship once all items are available.

For more details about your order status, contact our customer care team.

Covered Priority Shipping offers extra peace of mind when ordering your JB Rack.

What it includes:

• Priority dispatch of your order
• Guaranteed replacement if your item is confirmed lost or stolen in transit

While we do our best to ensure smooth deliveries, issues can occasionally occur.

If your package goes missing:

• We’ll lodge an investigation with the courier
• If you purchased Covered Shipping and the package is confirmed lost or stolen, we’ll send a replacement immediately
  
  

Without Covered Shipping, we may be limited in what we can offer depending on the circumstances.

To protect your purchase, we recommend choosing Covered Priority Shipping at checkout.

Still have questions? Reach out to our customer care team.

We take every measure to ensure your order arrives safely — but if something goes wrong, we’re here to help.

Damaged Deliveries

If your order arrives damaged:

• Contact us within 7 days of delivery
• Provide clear photos of the item and packaging
• We’ll repair, replace, or refund your item at no cost to you

Missing Deliveries

If you suspect your package is lost, contact us immediately. We’ll work with the courier to investigate and resolve the issue.

Change of Address

• Address updates must be made before dispatch
• Once shipped, we can’t guarantee changes, and redirection may incur additional costs

Undeliverable Orders

Orders returned to us due to incorrect addresses, refusal, or failure to collect may:

• Be refunded minus shipping and handling fees
• Be re-shipped with additional delivery charges
  
  

Have a shipping issue? Get in touch with our customer care team.

The JB Racks Garage Stand is a versatile and robust solution designed to transform your garage or shed into an organized bike storage area. It allows you to vertically park your bikes on a movable JB Rack, making storage and access effortless!

Key Features

• Versatile & Space-Saving
  Store multiple bikes vertically, freeing up valuable floor space.
• Mobile Convenience
  The smooth-rolling design enables easy movement of your bike rack, even with bikes mounted.
• Robust & Reliable
  Made from ISO Standard Steel, the stand is built to last and can securely hold up to 6 bikes.
• Universal Compatibility
  Compatible with any JB Bike Rack and other car racks that have a 2-inch Class III hitch receiver.
  
  

Specifications

• Material: ISO Standard Steel
• Weight: 18 lbs
• Dimensions:
  • Height: 4 ft 7 in
  • Hitch Bar Length: 17.7 in
  • Width: 5 ft 7 in
• Capacity: Holds up to 6 bikes
  
  

Shipping Information

• Free Shipping: Available to major metropolitan areas within the contiguous United States.
• Other Regions: For remote or non-standard locations (e.g. Alaska, Hawaii), shipping quotes are available upon request.
  
  

Warranty

The JB Racks Garage Stand includes a four-year guarantee, giving you confidence and peace of mind with your purchase.

If you have any questions about compatibility, shipping, or installation, please contact our customer care team.

Our bike racks are designed to fit a range of bike sizes, from adult to children's bikes. They can accommodate bikes with wheel sizes ranging from 29 inches down to 20 inches without a bracket. 

For bikes with wheel sizes from 16 to 20 inches, a specific 16-20 inch wheel bracket is required for proper fitting. Please contact us for more information about this accessory.

Our current wheel holders are designed to manage up to 25 kg. If your e-bike has a removable battery, our racks can accommodate it once the weight is reduced below this limit. 

For further assistance with e-bikes, we offer the option of adding e-bike wheel holders to enhance compatibility. Please contact us if you require more details on this.

The Slow Fold Strut is compatible with all new/current versions of our JB Racks. However, for older models or specific vehicles, such as those with tailgates where compatibility issues may arise, please reach out to our support team for further advice. We are constantly working on improving our products to better meet our customers' needs.

The bolts used in our JB Racks for drill bit mounts are M8, M10, and M16. Ensure you have the correct size ready for successful assembly. If you are unsure about which part requires which size, please let us know and we can guide you on the specifics for your setup.

If you wish to purchase a separate part for your vertical bike rack that is not listed among our accessories, please provide your original order number to us. This will facilitate quicker processing of your request. If you bought a second-hand rack and do not have an order number, please provide a photograph of the required part so we can address your needs accurately.

Download the step-by-step assembly instructions for your bike rack below, get set up with ease, and be road-ready in no time!

Please follow each step carefully to ensure proper installation.

• JB Racks Build Instructions (PDF)
• Instructional Video (YouTube)

Need Help?
If you need assistance with your assembly or are missing any parts, please contact our friendly support team here.

We don’t recommend mounting JB Racks on trailers, caravans, or motorhomes. Our racks are designed for standard vehicle tow bars and haven’t been tested for the increased movement and vibration that occurs on trailers.

Using your rack on a trailer can void your warranty and pose safety risks. For the safest transport, we recommend mounting directly to a vehicle with a compliant tow bar setup.

Our anti-wobble pin is designed to keep your rack secure and rattle-free. It works by tightening the hitch tube against your vehicle's tow bar receiver, eliminating side-to-side movement.

Here’s how to use it:

• Insert the rack into your tow bar.

• Line up the holes and insert the anti-wobble pin.

• Tighten the bolt on the side to lock everything in place.

Make sure it's firmly fastened before every trip. If you're noticing movement, it’s likely the pin just needs a bit more tightening.

Our bike racks are designed to be compatible with vehicles equipped with a 50mm (2 inch) Class III hitch, the most common tow hitch in Australia.

JB Racks are compatible with over 90% of bikes. Our racks are designed to hold wheels up to 29 inches and tires up to 3 inches wide—perfect for the whole family’s bikes.

To confirm compatibility:

• Check Your Car Owner's Manual: Look for information on tow hitch specifications to ensure your vehicle is equipped with a 50mm (2 inch) Class III hitch.

• Contact Our Customer Support Team: If you're unsure or have any questions, our knowledgeable support team is here to help.

With these steps, you can be confident that our bike racks will fit your car perfectly!

To cancel an order, contact our support team as soon as possible and provide your order number and any relevant details. We will do our best to stop your order before it is processed or dispatched.

Please note that once an order has been processed or dispatched, we are unable to cancel it. If cancellation is still possible, we will confirm this with you and arrange a refund.

Refunds are issued back to your original payment method. The time it takes for the funds to appear depends on your bank or payment provider, but most refunds are completed within five to ten business days.

If you receive an order with missing or damaged items, please take photos of the received goods and contact us within 7 days of receiving your order. We will assess the situation and arrange for the missing parts to be dispatched or provide a solution for any damage detected.

Replacement parts are dispatched as soon as stock becomes available. Delays can occur due to transit and shipping line schedules. We actively track these shipments and will promptly send your replacement items upon arrival. Thank you for your patience during this process.

To change your order, contact our support team as soon as possible and provide your order number and any relevant details. We will do our best to stop your order before it is processed or dispatched.

Please note once an order has been processed or dispatched, we are unable to amend it. If changes are still possible, we will confirm and arrange this with you.